Frequently Asked Questions (and Answers)

How do I know this will work for me?

1

Everyone is different and experience the benefit of counselling at different speeds. However, when you trust your counsellor, and the right techniques and approach are being used, you will likely begin to see improvement and the benefits of counselling. Feeling the results of therapy can take time for some and consistency can be the key to gaining therapeutic alliance with your counsellor, and insight into significant outcomes in your life.

What happens during sessions?

2

When you arrive for your session, we will discuss the reason why you have come to counselling. Your counsellor will listen to you and ask you some background questions that will help us decide on setting some initial goals. Any subsequent sessions will be focused on working on those goals together. We will be discussing any feelings, behaviours and thoughts that continue to be problematic, and talk about ways to cope better, feel better and deal with problems more effectively over the long-term. Your goals will continue to be reviewed and changed as needed over time.

Is my session covered by insurance?

3

At this time, none of our therapists at SCC offer direct billing. However, we do offer invoices post-payment that you can keep for your own records, or use to seek to pursue reimbursement from your insurance company.

Many insurance companies within Canada do recognize our education and designations, but some do not. We always encourage clients to check their specific insurance coverage, as each individual's insurance is unique. We do not take responsibility for insurance coverage, and offer no guarantee that your session will be covered.

These are some insurance providers who have recognizes our designations in the past...

  • SunLife

  • Manitoba Blue Cross

  • CanadaLife

  • Manulife

  • Greenshield Canada

  • Equitable Life

Policies & Procedures

Updated: October 28, 2025

Privacy and General Information
Stonewall Counselling Center (SCC) is part of a collective of private practices who collaborate to make up Stonewall Counselling Center: Damaris Bredin Counselling, AF Wellness & Julia Saari, BSW. Each practitioner is responsible for their own documentation, forms, and fees. SCC prioritizes client confidentiality and complies with all privacy regulations. SCC does not offer psychiatric care, prescriptions, or crisis support. Referrals may be made if necessary, and services can be refused if deemed clinically or ethically appropriate. We are committed to cultural sensitivity and respect, ensuring non-discriminatory care for all clients.

Payment Policies
Payment is due on the day of service. We accept Visa, Mastercard, Debit, and E-transfer. Effective April 1, 2026, the standard session fee for all practitioners at Stonewall Counselling Center will be $120. Please note that GST may apply to services provided by some practitioners. Additional charges may apply for paperwork, phone calls, or letters. Insurance coverage varies by plan, and we do not direct bill. Receipts will be provided for reimbursement claims. Payments for virtual or third-party sessions must be made prior to the appointment. Late payments will incur a $10 fee after 24 hours past the session.

Refunds, Cancellations, and No-Shows
Counselling fees are non-refundable. SCC may cancel or reschedule sessions at their discretion. Clients must cancel at least 24 hours before their appointment to avoid charges. Cancellations with less than 24-hour notice may be billed at half or full session fees, and no-shows are charged in full. Late arrivals will be seen for the remaining session time but charged for the full session.

Client Correspondence
Therapists are available via email during business hours but may take a few days to respond. They do not offer phone or text communication unless arranged in advance. SCC therapists do not provide crisis support; in emergencies, contact Manitoba Crisis Lines or your local urgent care.