Our Policies & Procedures

Privacy and General Information
Stonewall Counselling Center (SCC) is part of a collective of private practices: Damaris Bredin Counselling and AF Wellness. Each practitioner is responsible for their own documentation, forms, and fees. SCC prioritizes client confidentiality and complies with all privacy regulations. SCC does not offer psychiatric care, prescriptions, or crisis support. Referrals may be made if necessary, and services can be refused if deemed clinically or ethically appropriate. We are committed to cultural sensitivity and respect, ensuring non-discriminatory care for all clients.

Payment Policies
Payment is due on the day of service. We accept Visa, Mastercard, Debit, and E-transfer. Session fees range from $95 to $120. Additional charges may apply for paperwork, phone calls, or letters. Insurance coverage varies by plan, and we do not direct bill. Receipts will be provided for reimbursement claims. Payments for virtual or third-party sessions must be made prior to the appointment. Late payments will incur a $10 fee after 24 hours past the session.

Refunds, Cancellations, and No-Shows
Counselling fees are non-refundable. SCC may cancel or reschedule sessions at their discretion. Clients must cancel at least 24 hours before their appointment to avoid charges. Cancellations with less than 24-hour notice may be billed at half or full session fees, and no-shows are charged in full. Late arrivals will be seen for the remaining session time but charged for the full session.

Client Correspondence
Therapists are available via email during business hours but may take a few days to respond. They do not offer phone or text communication unless arranged in advance. SCC therapists do not provide crisis support; in emergencies, contact Manitoba Crisis Lines or your local urgent care.